FAQs

FAQs

REGISTRATION

  • How does AMA Training protect my privacy?

    • AMA Training complies with the Privacy Act and with the 13 Australian Privacy Principles. For example, we guarantee that your sensitive data will not be divulge to other parties other than the one part of the partnership (AMA Training, AMA Victoria, and AMA NSW) and the State Insurance Regulatory Authority.  To find out more please check our privacy policy published on our website

  • None of the dates set on the calendar suit me. What can I do?

    • If none of the dates we have set suits you, you can register your interest for the course using the “contact us” form to let us know what modules you are interested in. We will add more sessions according to the number of expressions of interest we receive.

  • Where do I find more information about withdrawal and refunds?

    • You can find this information on our Refund policy and in the terms and conditions

  • Will my fees be refunded if I cancel?

    • That depends on when and why you cancel. To find out whether a refund may apply, please read our Refund Policy

  • I need to cancel my registration for a module, what do I do?

    • To cancel a module you have already booked and paid for, you need to send an email to amatraining@amavic.com.au. When deciding to cancel your registration it is important you understand your rights and responsibilities. Make sure you are familiar with our Refund policy before applying for a module and please read our terms and conditions before paying for a module.

  • What are the number of seats available for each training session?

    • A maximum of 40 participants for the face to face sessions and up to 50 for the online sessions. We believe this offers participants the possibility to interact with the facilitator and, therefore, maximise the learning outcome.

  • Can I register more than one person at the time?

    • No, we do not allow for bulk registration. There are several reasons why we need prospective participants to register one at a time. Fistrly, at the time of registration, you will be required to create an account on our Learning Management System from which you will be able to access the pre-training questionnaire, the training material, and the assessment material. Secondly, each training session has a limited number of seats available and we want to avoid over-bookings.

  • Can I register by mailing an application form to you?

    • No, we do not use paper-based application forms. We prefer using an online registration process to ensure personal information is protected, to keep track of the number of registration for each module and to make sure we effectively process your registration

  • How do I register for a module?

    • You can register directly from this website. Just select the module(s) you want to register for and click on the picture referring to the session you would like to attend (e.g. March 2017). You will be re-directed to our online course portal where you can review the details of the module and complete registration and payment.

 

PAYMENT

  • Do you store my credit card details?

    • No, we do not store Debit or Credit card details.

  • Is the online payment secure?

    • Yes, Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

  • How do I pay for the module?

    • You can pay for the module by Debit or Credit card using the Stripe online payment gateway include in our registration process

  • When do I need to pay for the module?

    • You will be requested to pay for the module as part of the registration process, just after you have submitted your details.

 

TRAINING PROGRAM AND MODULES

 

COMPETENCY BASED ASSESSMENT

 

ACCREDITATION

 

SUPPORT AND MANUALS