FAQs
FAQs
REGISTRATION
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How does AMA Training protect my privacy?
AMA Training complies with the Privacy Act and with the 13 Australian Privacy Principles. For example, we guarantee that your sensitive data will not be divulge to other parties other than the one part of the partnership (AMA Training, AMA Victoria, and AMA NSW) and the State Insurance Regulatory Authority. To find out more please check our privacy policy published on our website
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None of the dates set on the calendar suit me. What can I do?
If none of the dates we have set suits you, you can register your interest for the course using the “contact us” form to let us know what modules you are interested in. We will add more sessions according to the number of expressions of interest we receive.
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Where do I find more information about withdrawal and refunds?
You can find this information on our Refund policy and in the terms and conditions
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Will my fees be refunded if I cancel?
That depends on when and why you cancel. To find out whether a refund may apply, please read our Refund Policy
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I need to cancel my registration for a module, what do I do?
To cancel a module you have already booked and paid for, you need to send an email to amatraining@amavic.com.au. When deciding to cancel your registration it is important you understand your rights and responsibilities. Make sure you are familiar with our Refund policy before applying for a module and please read our terms and conditions before paying for a module.
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What are the number of seats available for each training session?
A maximum of 40 participants for the face to face sessions and up to 50 for the online sessions. We believe this offers participants the possibility to interact with the facilitator and, therefore, maximise the learning outcome.
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Can I register more than one person at the time?
No, we do not allow for bulk registration. There are several reasons why we need prospective participants to register one at a time. Fistrly, at the time of registration, you will be required to create an account on our Learning Management System from which you will be able to access the pre-training questionnaire, the training material, and the assessment material. Secondly, each training session has a limited number of seats available and we want to avoid over-bookings.
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Can I register by mailing an application form to you?
No, we do not use paper-based application forms. We prefer using an online registration process to ensure personal information is protected, to keep track of the number of registration for each module and to make sure we effectively process your registration
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How do I register for a module?
You can register directly from this website. Just select the module(s) you want to register for and click on the picture referring to the session you would like to attend (e.g. March 2017). You will be re-directed to our online course portal where you can review the details of the module and complete registration and payment.
PAYMENT
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Do you store my credit card details?
No, we do not store Debit or Credit card details.
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Is the online payment secure?
Yes, Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
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How do I pay for the module?
You can pay for the module by Debit or Credit card using the Stripe online payment gateway include in our registration process
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When do I need to pay for the module?
You will be requested to pay for the module as part of the registration process, just after you have submitted your details.
TRAINING PROGRAM AND MODULES
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Will I get a hard copy of the NSW workers compensation guidelines for the evaluation of permanent impairment?
Yes. An hard copy of the NSW workers compensation guidelines for the evaluation of permanent impairment (4th edition) will be provided during the Core module the face to face workshop.
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Is a copy of the AMA Guides to the Evaluation of Permanent Impairment, Fifth (5th) Edition included in the module fee?
No. The AMA Guides to the Evaluation of Permanent Impairment, Fifth (5th) Edition is not included in the fee. It is your responsibility to obtain a copy of the Guides.
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Do I need to download software for the online webinars?
No, you do not need to download software for attending webinars. You simply need an internet connection.
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Where are face to face modules held?
Face to face modules will be normally held at AMA NSW House Level 6, 69 Christie St, St. Leonards NSW 2065. However, there may be some instances in which multiple modules will be delivered concurrently. In this case, different locations will be used to deliver concurrent modules.
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Which modules are going to be delivered online?
The modules delivered electronically are ENT, Urinary and Reproductive, Respiratory system, Hearing, Visual system, Haematopoietic system, Endocrine system, Skin, Cardiovascular and Digestive
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Which modules are going to be delivered face to face?
The modules delivered face to face are Core, Lower extremity, Upper extremity, Spine, Nervous System and Psychiatry.
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How do you deliver the modules?
Some of the modules will be delivered face to face and some of them online using a combination of self-paced learning and live webinars.
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I have already completed the core module. Do I need to re-take this module?
If you have already completed the Core module you do not need to re-take it. For example, you have completed the Core module before attending the lower extremity module. You will not need to re-take the Core module before completing the Upper extremity module.
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Do I need to complete the Core module before completing a specialty module?
Yes. Completion of the Core module is a mandatory requirement to attend a specialty module.
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Which modules are you going to deliver in 2017?
In 2017, we will be delivering Core, Upper Extremity, Lower Extremity, Spine, Nervous System, Ear, nose and throat and related structures, Hearing, Urinary and Reproductive, Endocrine system, Digestive, Mental and Behavioural Disorders, Respiratory system, Visual system, Haematopoietic system, Skin, Cardiovascular.
The Evaluation of permanent impairment arising from chronic pain module is delivered as part of the Upper extremity and Lower extremity module.
COMPETENCY BASED ASSESSMENT
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Will I need to pay again to re-attend the module?
Yes. You will be required to pay to re-attend the module
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What happens if I fail the final questionnaire or the case study twice?
If the second submission is still not deemed satisfactory, you will have to re-sit the module.
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How many times can I submit the assessment for a module?
You can submit each component of the assessment twice.
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Will I receive feedback if my assessment submission is deemed unsatisfactory?
Yes. If your submission is deemed unsatisfactory you will receive feedback to help you with your second submission.
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What will the final assessment include?
For each module, the final assessment requires you to complete 3 case studies. Responses to the case studies must be deemed satisfactory in order to complete the module.
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Will I have to complete an assessment for each module?
You will be required to complete a competency based assessment after sitting each body system. There is no assessment for the Core module.
ACCREDITATION
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Does the course cover both Worker Compensation and the CTP Scheme?
No, this program covers the Worker Compensation only. This program is based on the AMA Guides to the Evaluation of Permanent Impairment, Fifth (5th) Edition whilst the CTP scheme is based on the AMA Guides to the Evaluation of Permanent Impairment, Fourth (4th) Edition.
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I have successfully completed the core and a specialty module. Am I automatically approved to be an Impairment Assessor?
No. You need to apply to the State Insurance Regulatory Authority (SIRA) to be listed on their website. For more information please contact contact@sira.nsw.gov.au
SUPPORT AND MANUALS
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I want to submit a complaint, how do I do it?
If you want to submit a complaint please follow the process detailed in our complaints and appeal policy published at http://ama5.com.au/polices-and-forms/ our website.
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I am having troubles navigating the online Learning Management system. How do I get help?
If you need help in navigating through our Learning Management system, you can download the LMS manual available at http://ama5.com.au/polices-and-forms/ or you can call 03 9280 8722.
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I need help with the registration and payment process, how do I get it?
If you need support with the registration and payment system, please call us at 03 9280 8722 Business hours) or send us an email at amatraining@amavic.com.au and we will help you with the registration and payment process.